Legal
Refund Policy
Eligibility
Refunds are considered on a case-by-case basis for transactions affected by a verified platform error.
Processing time
Approved refunds are typically processed within 5–10 business days.
Non-refundable items
Completed on-chain transactions and network fees are not refundable once confirmed.
How to request a refund
Contact support with your transaction details and we'll review your request promptly.
Chargebacks
Please contact us before initiating a chargeback — most issues can be resolved directly.
Contact
Reach out to our support team for any questions about this policy.